FAQs

1. How long will my order take?

  • Standard Shipping: 7–12 business days (handling + transit)

  • Express Shipping: 5–9 business days (handling + transit)
    You will receive a tracking number once your order is shipped.

2. How can I track my order?

Track your order using the tracking number sent via email on the carrier’s official website or our store tracking page.

3. Can I change or cancel my order?

Orders can be canceled within 12 hours of placement. Once processing begins, changes are no longer possible. Contact us at support@thriftistry.shop.

4. What payment methods do you accept?

  • Shop Pay

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club

  • Digital Wallets: Apple Pay, Google Pay, Amazon Pay

  • Online Payment Platforms: PayPal
    All payments are processed securely through PCI-compliant gateways.

5. How do I request a return or refund?

Returns must be initiated within 30 days of delivery and meet eligibility criteria (unused, original packaging, proof of purchase). Contact support@thriftistry.shop to start a return.

6. What if I receive a damaged or incorrect item?

Report any damaged or incorrect items within 48 hours of delivery. We will provide a free replacement or full refund.

7. How is my personal information protected?

All payments are encrypted using SSL and processed via PCI-compliant gateways. Refer to our Privacy Policy for details.

8. Do you ship internationally?

Currently, we only ship within the United States.

9. How do I contact customer support?

  • Email: support@thriftistry.shop

  • Phone: +1 (646) 980-6844

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
    We respond within 24 business hours.

10. Can I change my shipping address?

Changes are allowed within 12 hours of placing your order. Once processing begins, address changes cannot be made.